Here is a clip from the meeting with the servers after they confronted Darius about their gratuities. I am sure after listening to Darius you can see why they were concerned about getying paid. Darius is making up a bunch of what ifs to avoid paying them their gratuities in full. Shantell is correct in that the POS should've been able to clearly tell him the order was $100, $20 gratuities, $120 payment received. The result is $20 goes to the server. Regardless if the server made a mistake they s