How to Handle Difficult Customers in a Call Center - Search Videos

How to Handle Difficult Customers & Manage Stress

How to Handle Difficult Customers & Manage Stress

With the occasional difficult customer on top of work duties, customer service can be a stressful job. Learn how to handle difficult customers and manage stress at work with tips for getting through tense interactions and maintaining self care.

6.2K viewsJul 10, 2017

Call Center Training

Call center coaching: 5 types, focus areas, best practices

Call center coaching: 5 types, focus areas, best practices

Call center training: 8 strategies to empower your agents - Time Doctor Blog

Call center training: 8 strategies to empower your agents - Time Doctor Blog

Call Center Basics - Everything You Need to Know About Call Center Work

Call Center Basics - Everything You Need to Know About Call Center Work

FacebookCall Center Training Tips

24.8K viewsAug 25, 2019

Top videos

Effective Customer Communication Techniques in Call Centers

Effective Customer Communication Techniques in Call Centers

TikTokthecallcenterseries

3.2M views4 months ago

Matching Customer Energy: A Customer Service Tale

Matching Customer Energy: A Customer Service Tale

TikTokthecallcenterseries

79.3K views4 months ago

This is how we all want to talk to customers! Normalize matching the customer's energy! But if we did, we would be fired immediately! #customerservice #corporateamerica #callcenter #relatable #fyp

This is how we all want to talk to customers! Normalize matching the customer's energy! But if we did, we would be fired immediately! #customerservice #corporateamerica #callcenter #relatable #fyp

TikTokthecallcenterseries

132.7K views4 months ago

Call Center Management

12 Key Call Center Metrics & KPIs To Drive Better Performance

12 Key Call Center Metrics & KPIs To Drive Better Performance

Call Center Management Best Practices, Dos and Don’ts

Call Center Management Best Practices, Dos and Don’ts

What Is Call Center Burnout? How To Prevent & Overcome It

What Is Call Center Burnout? How To Prevent & Overcome It