Dec 16, 2024 · TechTarget and Informa Tech’s Digital Business Combine. Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources.

Discover the latest in AI-powered voice technology, including voice recognition, natural language processing, and conversational AI. See how these innovations can enhance customer interactions, improve internal communication, and support remote workforces.

Dec 12, 2008 · Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for …

Jul 9, 2024 · Kevin Kieller is a globally recognized Unified Communications, Collaboration and technology analyst, strategist, and implementation leader. He is part analyst and part consultant, which ensures he understands both the "big picture" and the real-world realities.

Aug 6, 2023 · Five9 today announced it has entered into a definitive agreement to acquire Aceyus, a 21-year year-old company offering advanced data integration and analytics.Headquartered in Charlotte, NC, Aceyus was founded in 2002 and has about 70 employees, all of whom are expected to remain with Five9.

Dec 24, 2024 · October 2024. Calabrio Workforce Management is now interoperable with Microsoft Dynamics 365 Contact Center, so Dynamic 365 customers will now be able to use Calabrio WFM to use self-service capabilities and AI-driven insights to optimize call center operations.. November 2024. ServiceNow and Microsoft have combined Microsoft Copilot with …

Dec 18, 2024 · TechTarget and Informa Tech’s Digital Business Combine. Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources.

Nov 14, 2024 · According to a recent study from Slack's Fall 2024 Workforce Index, "AI Hype Is Cooling."The adoption rate for AI has stalled out in the U.S.; from March 2024, 32% of desk workers had tried AI; that grew by one percentage point over five months to August 2024.

Lisa Schmeiser is the editor of No Jitter and Workspace Connect. Her tech journalism career spans more than two decades, from writing tech-hows through the 1990s to editorial positions at ITPro Today, InfoWorld and Macworld.

May 24, 2022 · The Death of POTS? Not Quite, Here's Why The Death of POTS? Not Quite, Here's Why. Understanding POTS substitute device options and whether you need the service in the first place will be crucial, as carriers are making changes to their legacy services.. Denise Munro. May 25, 2022. 4 Min Read. Image: MIKA Images - Alamy Stock Photo. The FCC order …