In most contact centers, agent management isn’t failing because leaders don’t care. It’s falling short because daily operations are overloaded with friction points. Frontline staff deal with outdated ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced it has launched RingCX™ for Salesforce Service Cloud Voice on ...

In this three-part series, we’re diving deep into the world of Intelligent Virtual Agents (IVAs) and their transformative impact on customer service. We’ll explore how these AI-powered assistants are ...

In high-volume, high-stakes contact center environments, disjointed voice systems slow down service, frustrate agents, and make it harder to deliver the kind of experience today’s customers expect.

A 25 year veteran of RingCentral, Alex Shteyngolts is responsible for leading the company’s worldwide product engineering development, systems and quality teams. During his long tenure, he has been ...