Cresta is arming Brinks Home with proactive knowledge about why customers are calling and which behaviors have the biggest impact. As a result, Brinks Home has increased its NPS by 30 points and ...

Today, it’s much more common for firms to have to compete for work through formal purchasing processes—and, even when firms win these competitive pursuits, they are often required to deliver services ...

These quiet consumers are known as shadow buyers, specifically because they lurk in the shadows as they seek to learn about the products and services available to meet their needs. They’re researching ...

One way or another, companies will need a way to verify that a bot is acting with consent—and maybe even how much it knows about what it’s doing. Second, process. Once we know who the agent is, what ...

Build with Wunderkind allows companies to select the performance marketing integration tools best suited for their architecture, resources, and goals.

Talkdesk Travel and Hospitality Experience Clouds are industry-specific customer experience solutions powered by agentic AI.

Wildfire Systems, provider of a financial technology platform that powers loyalty and reward programs and shopping companions, today introduced a solution enabling consumers to earn cashback and ...

Formstack, a provider of data capture and workflow automation, has rebranded itself as Intellistack and launched Intellistack Streamline, a no-code process automation platform that empowers ...

LocaliQ, the digital marketing solutions business of Gannett, today unveiled its next-generation conversational AI Voice Agent, a feature within Dash by LocaliQ, its artificial intelligence-powered ...

Taking your ERP system to the cloud is more than just a technical upgrade-it is a chance to rethink how your teams work, how data flows, and how value gets measured.

Percent of U.S. Brands saw declining CX Index scores for the second year in a row, Forrester reported at its CX Summit.

Spreetail, an e-commerce marketplace accelerator, today launched Listing Doctor, an artificial intelligence-powered tool that diagnoses and optimizes listings to boost visibility, conversions, and ...