Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

Business Process Outsourcing (BPO) companies can greatly enhance their efficiency, customer service quality, and operational costs by integrating AI-powered call centers. Rather than replacing humans, ...

A modern call center in Kenya is more than a place for answering phones — it’s a powerful tool for delivering exceptional customer support, improving service speed, and reducing costs. With the rise ...

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient without the need for a live agent. It ...

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

It works for our customer SunCulture. We help agents sell solar in rural Kenya. It takes a few hours, not months, to design and build new ideas. Surveys or polling on feature phones. Query systems for ...

In South Africa, telecommunication is well-developed with approximately 96 million mobile phone subscriptions as of early 2024. This high number reflects the widespread use of mobile phones across the ...

In the Democratic Republic of Congo (DRC), the telecommunication sector is a key part of daily life with more than 44 million mobile phone users as of recent data. Internet penetration stands at ...

Comoros, a small island nation in the Indian Ocean, has seen steady growth in its telecommunication sector. With a population of around 850,000 people, the number of mobile phone users has surpassed ...

Chad, with a population of over 17 million, has seen significant growth in its telecommunication sector. The number of mobile phone users in Chad is estimated to be around 11 million, reflecting the ...