Chatbots have undoubtedly enhanced customer service, promising speed, efficiency and 24/7 availability. As a result, many businesses have adopted AI-driven support systems to streamline interactions ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

This course will increase and support your existing knowledge of neurodiversity. The workshop provides a detailed overview of different neurodiverse conditions, myth-busts any common misconceptions, ...

Guernsey's Airline Aurigny have announced that it is to outsource its contact centre to Fiji. - contact centre news ...

Cirrus, contact centre platform provider, has partnered with Nebula to launch a seamless integration of respective CCaaS and ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

What are you looking for?

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact ...

Join the CCMA for an inspiring day dedicated to the pursuit of operational excellence in contact centres. Designed specifically for operational leaders, this event is your chance to gain the knowledge ...