Thankfully, eBay does have policies to protect your purchases. Here’s how to contact eBay customer support to resolve any disputes. To contact eBay, navigate the Help and Contact page on its ...

Your customer service voice is a critical pillar of your brand persona. It’s the style, color, and character your team uses when communicating with customers. Your company voice is made up of language ...

While Qualtrics made several announcements at the Salt Palace Convention Center, some of the most interesting takeaways involved synthetic research and personas that can assist in customer ...

A Persona 4 remake appears to be even more likely than ever as someone has claimed a website domain that's basically identical to the Japanese Persona 3 Reload site. Spotted by Persona content ...

One of the most common pitfalls is customer concern over AI and ethical data handling. It’s not all bad news that AI is changing consumer privacy expectations and behaviors. However, businesses ...

The customer complaint ecosystem comprises distinct complainer personas. According to a recent article by the University of Florida, brands confront five types of complainers. To understand how social ...