How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

The NFL has changed free agency rules to allow teams to have one Zoom call with prospective players during the legal tampering period. Teams can now also book travel for prospective free agents ...

HENDERSON, Nev. (AP) — The Las Vegas Raiders added more help at linebacker, signing unrestricted free agent Devin White to a one-year contract on Monday. *Billed as $4 plus GST every four weeks.

The Las Vegas Raiders added more help at linebacker, signing unrestricted free agent Devin White to a one-year contract on Monday. White was a first-round pick by Tampa Bay in 2019 and spent last ...

Rumeysa Ozturk, a Turkish citizen and a Muslim, was heading out to break her Ramadan fast with friends Tuesday night when she was detained by agents from ... student in her white coat and backpack.

The masked ICE agents then ... Safra Foundation Center for Ethics, Hayes was a Bernard Schwartz Fellow at the New America Foundation. His latest book is “The Sirens’ Call: How Attention ...

Developing AI agents capable of performing real-time web searches represents a significant advancement in creating systems that deliver accurate, timely, and contextually relevant information.