ASOS shoppers have been left baffled after receiving a message to say that their accounts have been permanently closed. It ...

Nationwide is paying out a third round of its Fairer Share payments starting today - you can find out exactly who is eligible ...

WhatsApp is rolling out ads, but Meta says 'personal messages, calls, and statuses are end-to-end encrypted and can't be used ...

When it comes to using agentic AI for travel, I'm a tough sell. So Salesforce set me up with Engine, an early Agentforce ...

McDonald’s USA and Snapchat announced a first-of-its-kind partnership to offer MyMcDonald’s Rewards members a seriously sweet deal: a Snapchat+ subscription! For a limited time from June 10 – July 7, ...

The new Customer Service Management app is a logical move for Atlassian, but brings it onto turf that's previously been the preserve of the liks of Zendesk and Salesforce. Meanwhile, it makes sense to ...

The “live chat” with a British Airways agent shows a remarkable lack of recognition of the long-standing passenger rights rules. Ms Keevil told the representative: “We have work commitments ... “Our ...

Discover banks with 24/7 customer service through live chat, mobile banking, or phone, if you prefer banks with extended weekday hours or weekend support.

The new AI chat support service for its customers in Japan is a significant update to Rakuten Mobile’s Link App It is the first step towards a ‘personal concierge’ AI service Rakuten AI is already ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you ...

The company's goal is to use gen AI to "prework" a lot of routine customer inquiries so that human agents who are experts can readily answer more complex questions. "Gen Z consumers really love ...

Max Levchin, CEO of the buy now/pay later lender, said recent tests show young adults prefer interacting with intelligent chatbots over phone-based agents, but the company doesn't foresee major ...