With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

India's small businesses embrace call center solutions to enhance customer service and streamline operations amidst digital transformation.

This week is National Public Safety Telecommunicators Week, which is a time to honor the essential role of 911 dispatchers.

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

Hawaii County’s new 17,127-square-foot Emergency Call Center in Hilo opened this week, housing dispatch operations for the ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

The Rev. Donte Hickman, one of the preachers marching after the police in-custody death of Freddie Gray, remembers receiving ...

Recent federal funding and staffing cuts undermine the future of the 988 program and threaten to erase progress made, mental ...

City Councilor Karen Gilbert, left, speaks with a 911 Center employee on Monday. Mayor Monroe Nichols, city councilors and ...

The 17,000-square-foot facility on Mohouli Street will operate as a unified call center for the county’s police and fire ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...