India's small businesses embrace call center solutions to enhance customer service and streamline operations amidst digital transformation.

This week is National Public Safety Telecommunicators Week, which is a time to honor the essential role of 911 dispatchers.

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

The Rev. Donte Hickman, one of the preachers marching after the police in-custody death of Freddie Gray, remembers receiving ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

The Detroit Tigers have called up prospect Jace Jung and sent Ryan Kreidler to Triple-A Toledo. That means it's Javier Báez ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

"We’re calling on our community, especially type O donors, to roll up their sleeves and make a donation today." ...

Washington Rep. Marie Gluesenkamp Pérez is in her second term representing a district that backed Donald Trump last year.

The state-of-the-art center features a full-sized court, custom weight room equipment, athletic training areas, player lounges and spacious locker rooms for both men's and women's teams.