Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

MANILA, Philippines — The National Technical Support Center (NTSC), dubbed as the “technical call center” of the Commission on Elections (Comelec), will begin its operations on May 2, 10 days before ...

Five9 is an all-in-one call center solution that enables management of customer support and sales through a single dashboard. Aside from all the usual features you’d expect, it also includes a ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

Lost customers are... Providing customer service and support is another common, broad goal of a call center. This relates to the goal of delivering the best possible experience to each business ...