A class of consumers claims Google violates the California Invasion of Privacy Act, which prohibits the unauthorized ...

This time last year, if you tried to call 911, the call taker would get your phone number and an estimated idea of where you ...

Expedia is one of the most well-known online travel agencies, offering a wide range of services, including flight bookings, ...

Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Anne Arundel County police opened what officials say is a transformative, high-tech crime-fighting tool in a highly secure ...

The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--(BUSINESS ...

The future of customer experience is about more than just handling individual interactions - it's about crafting a seamless journey that flows across every department in your organization.Join Valerie ...

Intradiem completed development work on a significant platform modernization project in 2024, ensuring a firm foundation for its innovative product offering. The company saved millions for its ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Garrett Winther, head of startups and venture at Newlab, said it was "testament to the ecosystem" in Detroit that the ...