As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

The Telecom Regulatory Authority of India (TRAI) has unveiled comprehensive recommendations aimed at enhancing business caller identification and revising the National Numbering Plan to improve ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

A team presented the latest design for a new Maury High School during a community meeting Thursday. If plans are approved ...

Exxon Mobil is building a natural gas power plant and implementing carbon capture technology to power AI data centers.

Microsoft announces Small, Medium Enterprises and Channel, SME&C, headed by President Ralph Haupter, replaced as EMEA leader by Samer Abu-Ltaif, a day after Q2 Azure softness.

Intel (INTC) is scheduled to report results of its fiscal fourth quarter after the market close on January 30, with a conference call scheduled ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

NATO has also taken steps to ensure its members are positioned effectively against threats in sufficient numbers and ...

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