SuperDial, a voice AI startup focused on automating administrative phone calls, has raised $15 million in Series A funding.

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

According to Jones, however, what influences lives is what he calls “micro-moments,” the 60-to-90-second slivers of conversation in which impressions are formed and trust is won or lost.

Goal at Baker Senior Center is to flip the script on age-related stereotypes | Opinion We dispel the myths created about aging that often portray seniors as frail, forgetful and depressed.

Below, Hewitt shares her reaction to that throat slashing, discusses the fight in Maddie, previews an upcoming conversation with Buck (Oliver Stark), and more. You find out Maddie’s going to be ...

Beyond chatbots and call centers: ... which was started in 2004 as a SMS network in India showcased how its AI Agent is set to transform the conversation ... “Businesses already have scripts ...

A well-crafted call center script not only provides structure but also enhances the overall customer experience. While many believe that scripts make conversations sound robotic, the right ...

Bajala says each of his calls at Concentrix is monitored by an artificial intelligence (AI) program that checks his performance. He says his volume of calls has increased under the AI’s watch. At his ...

In the thread, the seller said they breached a major AI-powered cloud call center in Saudi Arabia, and accessed its management dashboard, where they found more than 10 million conversations ...