Without Harvard scientist Kseniia Petrova’s expertise, no one can fully unlock the data’s potential, putting crucial ...

"Bullet Train Explosion," on Netflix Thursday, harkens back to the glory days of disaster movies with a speeding train and ...

ScreenRant interviews Chicago P.D. star Toya Turner about Cook's first CI case in season 12, episode 19 and her character's ...

Digital Forensics Corporation is known for trying to help sextortion victims. But a USA TODAY investigation found complaints ...

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

For years I had nightmares around the anniversary of my father's suicide. The dream reunions began after my mother joined my ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Q1 was another substantial acceleration for ServiceNow AI. The number of Pro Plus deals more than quadrupled year-over-year, including 39 deals with three or more Now Assist products. Average ACV deal ...

The following is a transcript of a phone call you made last month to your internet service provider after you discovered that your internet was out. Suspiciously robotic voice: Hello! You’ve reached ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...