But the watch didn't work, and when my mom brought it into a certified Rolex retailer for repair, they told her there was nothing they could do, and that they didn't service vintage Rolex watches ...

This story was featured in The Must Read, a newsletter in which our editors recommend one can’t-miss story every weekday. Sign up here to get it in your inbox. At Grand Central Watch, a repair ...

At Grand Central Watch, a watch repair shop in midtown Manhattan, owner Wilson Masache carefully inspects a Rolex Explorer II that was burnt up in an apartment fire. The watch is a tragedy ...

Rolex is the most popular watch brand in the world for a reason ... It used to be commonplace for Rolex to replace worn-out parts when performing a service, and that was also what most customers ...

And that's especially good news for shoppers of Rolex watches, which have been notorious for extreme supply shortages and long waitlists. In a recent note to clients, Morgan Stanley reported that ...

Rolex’s sparkling new flagship showroom on London’s Bond Street, run by Watches of Switzerland Group, has an entire floor ...

A Rolex retailer said they wouldn't try to fix my grandma's old watch. Rolex's policy says they can't guarantee service to watches discontinued over 35 years ago. Some independent watchmakers ...