The General Pension and Social Security Authority (GPSSA) has announced a significant upgrade to its call centre, increasing its capacity to handle a greater volume of calls efficiently. This ...

Real Madrid centre-back Raul Asencio has been called up to Spain’s senior squad for the first time despite an ongoing ...

The scam starts with fake articles featuring celebrities. Next comes a crypto ruse, and finally, the fraudsters impersonate the authorities. More than 32,000 people have fallen victim, but now the ...

Question is whether to see this AI-driven accent modification as a breakthrough in customer service or it raises ethical ...

Teleperformance, the world's biggest call centre operator, is using AI to "neutralise" Indian accents for Western clients and to increase "human empathy" between two people during phone calls.

BANGKOK, Feb 19 (Reuters) - Some 7,000 people rescued from illegal call centre operations in Myanmar were waiting be transferred to Thailand, Prime Minister Paetongtarn Shinawatra said on Wednesday.