To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Government employees swept up in President Trump’s purge meet for happy hour and gather virtually as they navigate the stress ...

"It’s very challenging when the politics can get in the way of best treatment," said Minnesota-based PrairieCare's Dr. Joshua ...

The National Suicide & Crisis Lifeline will end its support options for LGBTQ+ youth in July, but healthcare providers say ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Cuyahoga County’s Welcome Center has already helped over 8,700 newcomers with benefits, language services and other resources needed for them to adjust and thrive in the community.

Shutterstock/Reddit The last day at a job you don’t enjoy is kind of like the last day of school. You check out mentally, you ...

Call centers used to something only enterprise companies ... The Enterprise plan includes everything in the Pro plan, with queue management added as a new feature. Nextiva has 8 points of presence ...

At one call center in the Philippines ... you’re expected to take call after call after call from an open queue,” she said. Even when giving advice for complex cases, “there’s an unwritten ...

At one call center in the Philippines, workers help Americans with diabetes ... you’re expected to take call after call after call from an open queue,” she said. Even when giving advice for complex ...