Nurses at University Medical Center in New Orleans are on strike, demanding safer working conditions and better preparedness ...

Bandhan Bank is putting more emphasis on monitoring asset quality, reinforcing credit administration, fostering innovation, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

Forget expensive microphones and recording software — iOS 18 just turned FaceTime into your personal podcast studio. Here's ...

A Japan-based call center is open in Las Vegas. tele-net Group, headquartered in Japan, and tele-net America, opened its first US contact center in Las Vegas this month. It’s AI-powered. Officials say ...

The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

Last year, the CMS Innovation Center launched the Quality Pathway strategic initiative to strengthen the focus on quality in alternative payment models. Since it was created, the CMS Innovation ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...

At Nassau University Medical Center, we embrace that challenge and ... At NUMC, we’ve always believed in providing high quality clinical and preventative care. We’ve recently expanded those ...