To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Linebacker is arguably the weakest position group on the Las Vegas Raiders’ roster. So, when the Cincinnati Bengals released ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

Lexi Shelhorse is a seventh-generation resident of Pittsylvania County, Virginia, where she grows hay on family farmland in Whittles, a rural community in ...

Iron Mountain remains a high-quality operator with strong revenue and cash flow growth. Click here to read more about IRM ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

No Kings’ protest a chance to speak out Berthoud will participate in the nationwide “No Kings” Protests this Saturday outside ...

Phone calls are far from obsolete; Invoca’s 2025 Call Conversion Industry Benchmarks Report reveals that 37% of phone leads ...

Soon, many patients might initiate contact with the health system by speaking not with a human. At one call center in the Philippines, workers help Americans with diabetes or neurological conditions ...

AI-Powered Quality Management Raises the Bar on ... and uncover correlations between agent behavior and call outcomes. Contact center managers can now measure coaching impact, monitor KPI ...