American Airlines promises Joseph Muskovich compensation for a lengthy flight delay, but despite repeated promises, it never ...

American Airlines is one of the largest airlines in the U.S., and the company has a rich history that dates back to 1926.That year, aviator Charles A. Lindbergh, the chief pilot of Robertson ...

American Airlines will begin flying to seven new destinations from Chicago’s O’Hare International Airport later this year, many of them warm-weather tourism spots. Nonstop service to Curacao ...

American Airlines is yet to react to a report saying it is cutting customer service hours(AFP) The report adds that American Airlines' changes come as the airline seeks to ‘streamline operations’.

This major change with gate and customer service agents takes place as American utilizes tech tools for customer assistance and as airlines prepare for travel demand to weaken. Last month ...

Salesforce, Inc. (NYSE:CRM) disclosed a collaboration with Singapore Airlines (SIA) to enhance the customer case management system. As per the deal, SIA will implement Agentforce, an AI-powered ...

Singapore Airlines partners with Salesforce to enhance AI-driven customer service. The collaboration focuses on AI-powered automation, data integration, and personalized support. Get access to the ...

Singapore Airlines and American cloud-based software company Salesforce have embarked on a strategic partnership aimed at enhancing the airline's customer service operations.

A mid-flight bomb hoax led Italy's air force to scramble jets to escort an American Airlines plane. The Boeing 787 was flying from New York to Delhi when the threat occurred.

American hadn't employed a chief customer officer since Alison Taylor retired in 2023. Photo Credit: American Airlines American Airlines has named veteran company executive Heather Garboden as ...

A United States athlete who was on board the American Airlines flight that crashed into the Potomac River in Washington, D.C. shared a photo of the doomed plane moments before the accident ...