To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

A new paid leave program for city workers is causing "unintended consequences" at Denver's 911 call answering center, with ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

For a strange smell in the air, a power outage, or any other non-life-or-death emergency, who are you going to call? Not the ...

One person has been injured following a shooting inside a Savannah pawn shop. According to the Savannah Police Department, ...

DEIR AL-B, Gaza Strip (AP) — At least 34 Palestinians were killed Monday in new shootings on the roads leading to Israeli- ...

It’s often said that people don’t quit their job because of the job. They quit because of a horrible boss. But sometimes it’s ...

The Cincinnati Fire Communications Center received an emergency call at approximately 7:50 p.m. regarding two individuals and ...

Ray Romano opened up to PEOPLE about the parallels between his real marriage to Anna Scarpulla and his on-screen relationship ...

Immigration detainees are again being sent to Florida’s Glades County Detention Center, once excluded by the federal ...

Call centers “can’t keep people, because it’s just a really, really challenging job,” said Adnan Iqbal, co-founder and CEO of Luma Health, which creates AI products to automate some call ...

A man who stabbed someone at a bowling center then fled the scene crashed his car and was arrested Friday night in ...