Asking employees to smile is considered a form of customer harassment for nearly half of Japanese people, according to reports. A poll from Kyoto-based Helpfeel Inc surveyed 1,070 people in Japan to ...

A recent study published in Industrial Marketing Management shed light on how a salesperson’s moral character influences how they manage their emotions at work and ... Forcing a smile or ...

In Japan, a nation famed for its high standards of customer service, a new survey has found that nearly half of those polled think asking store employees to smile is a form of harassment.