To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Looking for a new career or just something part-time for some quick cash? Here are 8 Valley companies hiring NOW! For more jobs resources, visit our Virtual Job Fair at abc15.com/JobFair.

Lehigh Valley gig workers share their experiences with U.S. Rep. Ryan Mackenzie, who discussed pending legislation that will ...

This summer, guests are invited to Discover Something Real at Kennedy Space Center Visitor Complex, where the original stories, legendary artifacts, and immersive experiences offer an authentic ...

Kaitlyn McCormick gets her bachelor’s from CSU Global on her fourth try at college — and is on to her master’s.

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

The temperature of the country’s political climate runs hot, with protests and acts of violence breaking out across the country.

The city of Aurora launched myAurora 311 last March as its first point of contact for all non-emergency questions, concerns ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Shutterstock/Reddit The last day at a job you don’t enjoy is kind of like the last day of school. You check out mentally, you ...

The fact that a call center can now be run through a software solution ... There are paid versions available, with the more expensive options offering more advanced features, such as call routing ...

Sachin Jain, president and CEO of Scan Health Plan, an insurer, said humans have context that AI doesn't have — at least for now ... job," said Adnan Iqbal, co-founder and CEO of Luma Health, which ...