Damning official figures reveal that as many as 3.5 million smart meters are currently operating in 'dumb' mode.

HOUSEHOLDS with broken smart meters could get automatic compensation if the devices are not fixed within 90 days. Proposals drawn up by energy regulator Ofgem could see customers compensated £40 ...

MORE than four million people with a prepayment meter need to complete a vital check before they turn their heating off. As the weather improves many of us will have decided now is the time to ...

Then there is the risk of your smart meter going "dumb." This is when it loses the ... for suppliers to transfer the household onto a prepayment meter too. Suppliers have to actually notify ...

But for the more than four million people on prepayment meters, this seasonal change comes with a financial catch—one that could leave them unexpectedly out of pocket when they next switch the ...

According to official figures, there have been a number of issues with the nationwide smart meter rollout, with as many as 3.5 million currently operating in ‘dumb’ mode, unable to send energy ...

But for the more than four million people on prepayment meters, this seasonal change comes with a financial catch—one that could leave them unexpectedly out of pocket when they next switch the ...

Ministers have been urged to review the practice of forcibly installing energy prepayment meters in homes as the energy crisis has left some vulnerable customers without heat or electricity ...

Four of the “big six” energy firms, including British Gas and Octopus, confirmed that they no longer fit “dumb” meters when replacing equipment at the end of its life, reports The Telegraph.