AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...

Goals & Objectives in Customer Care in a Call Center. ... consult a manager or otherwise make the ... McQuerrey's work has garnered awards from the U.S. Small Business Administration, ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.

Hello, and welcome to this week’s installment of the Future in Five Questions. This week I spoke with Josh Levi, president of the Data Center Coalition, the primary trade group for one of the ...

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

The Social Security Administration website crashed four times in 10 days this month because the servers were overloaded, blocking millions of retirees and disabled Americans from logging in to ...

Today's Trump-Putin phone call included some encouraging developments, such as a ceasefire on deep strikes and a process for continued negotiations. However, there is no 30-day ceasefire, and ...

The recently disclosed close call happened around 10:20 p.m. on Feb. 23 when Sky Harbor air traffic controllers instructed Southwest Airlines Flight 3606, en route from Los Angeles to Phoenix, to ...

As the new administration sets its priorities, experts stressed that addressing mental health at the policy level is essential for building a healthier, more resilient nation. A video of the event can ...

A great call center monitoring tool will allow you to program in tons of customer service key performance indicators (KPIs). For example, with RingCentral’s Analytics Portal , you can track things ...

3. Use remote agent management tools. For call center supervisors, workforce management is one of the biggest parts of the job. Though it may be more difficult to manage a remote team, your contact ...