Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

San Diego's Public Utilities Department has drastically reduced customer wait times and cut its backlog of held water bills ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

Q1 2025 Earnings Call Transcript May 6, 2025 Operator: Good afternoon. My name is Eric, and I will be your conference operator today. At this time, I would like to welcome everyone to the Resideo 2025 ...

Discover Houston's critical Verizon building, built to withstand calamities and keep communication flowing when nature ...

Will work together on mobile storytelling; LumaFusion will be exclusive video editing application taught at CNN Academy ...

AT&T's switch to open-source AI from ChatGPT enabled cost savings and efficiency, helping the company retain thousands of ...

Healthcare contact centers face growing pressure from rising patient call volumes and consumer expectations. Despite these demands, scheduling an appointment by phone can take as long as 8 minutes ...

LIPA's special committee recommends Quanta Services to manage Long Island's electric grid, citing better contract terms and ...

Relatient, the leading patient scheduling platform, today announced the launch of Dash Voice AI, an advanced conversational AI feature of its Dash Schedule solution. The Dash Voice AI agent ...