Our businesses depend on our customers, and we, therefore, must contend with our fair share of frustrated and unhappy people. Dealing with angry people requires that you first understand where they ...

People have been venting their anger online after hotels around the closed Heathrow Airport seemingly upped prices by hundreds of pounds. More than 200,000 air passengers have had their flights to ...

A lot of us we out here late nights, working by ourselves, and then we have some irate customers that come up,” Thompson said. “And they want what they want when they want it.” Thompson says ...

T-Mobile (TMUS) recently landed in hot water after it announced a new round of price increases, which pushed some customers over the edge. Last week, T-Mobile warned customers that it will be ...

As the Tokyo Metropolitan Government prepares to implement an ordinance against harassment by customers next month — the first of its kind in Japan — it has released guidelines on how various ...

Here's a script template with sample questions, but tweak it to make it your own; mine may not work for your customers. Be less verbose, keeping your script to 10-15 questions—and even fewer for ...

INGLEWOOD, Calif. (KCAL/KCBS/CBS Newspath/CNN/CNN Newsource/WKRC) - A customer at a CarMax dealership in Inglewood drove through the showroom on Saturday, injuring eight people, including two who ...

part of a desperate attempt to boost the flagging electric car manufacturer as angry customers revolt against the CEO’s involvement in a chaotic restructuring of the federal government.

Irate parents of Funzo ndi Tshedza primary school outside the school gates. Parents of Pfunzo Ndi Tshedza Primary School took to demonstrations on Monday. The demonstration was the second aimed at ...

We understand that several customers also received medical care, but we do not have an update on their conditions. We are thankful for local law enforcement’s swift response and arrest of the ...