This infographic pulls together 10 mind-blowing stats on the state of customer service—and what it will take to put customer service on the fast-track to the future.

Peruse the full infographic for more—then discover how Customer Service Management can elevate your customer service from request to resolution.

How can your company follow suit? West Interactive has put together an infographic that covers customer service 101 on social channels. Here are the steps the recommend. First, create a dedicated ...

The infographic below from shares 10 tips for how to keep your customers happy by creating great customer service experiences.

This infographic created by Column Five in collaboration with Zendesk, makes the case for perfecting your site’s customer self-service. The early-rate deadline for the 2025 Inc. Power Partner ...

Customers who are unhappy with customer service will leave. The top reasons why customers switch to a competitor are because they feel underappreciated (53%) and consider the staff rude (42%), ...

Marketing may be in charge of social media for a company, but customer service teams are the kings of customer engagement, according to the following Sentiment infographic. So, how do marketing teams ...

This infographic, courtesy of Zendesk, highlights “the good, bad and ugly truths” of how consumers are influenced by a retailer’s customer service. Following a bad shopping experience, some customers ...

Unsuprisingly, both countries also provide the best customer service in the world, according to data compiled in an infographic by workforce management software company ClickSoftware.com.

Customer service has a grim reputation, and customers aren’t putting up with these nightmare experiences anymore. According to the “Accenture 2013 Global Consumer Pulse Survey,” 51% of U.S ...