The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

The aggressive customer does not respond well to excuses or reasons why the product or service was unsatisfactory. 3. The High-Roller Customer expects the absolute best and is willing to pay for it.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The machinery of government change (MoG) will affect about 1,500 employees, including those in customer service, call centre, and digital identity roles. Minister for Customer Services and Open Data ...

AI's capability for instant multilingual interaction is transformative. Now, a customer service agent in Paris can support clients in São Paulo, Berlin or Seoul—in their native languages.

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service ...

American Express® High Yield Savings Benefits Earn a competitive 3.60% annual percentage yield (APY) 2 <p>The Annual Percentage Yield (APY) as advertised is accurate as of May 8, 2025. Interest rate ...