As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple ...

(Also see the infographic at the end of this article ... The High Roller is interested in results and what you are going to do to recover from the customer service breakdown. Always listen ...

One-third of consumer decision-making is based on packaging, according to research cited by The Paper Worker in the following infographic. The infographic provides a look at the various elements of ...