Did you know the average cost of IT downtime is over $5,000 per minute? Despite this staggering figure, many organizations ...

incident management skills, to deal with customers who may be in stressful situations project management skills, to coordinate and implement a response technical skills, to deliver any specialized ...

Common Pitfalls in Incident Management Organizations should recognize and address common pitfalls that can undermine the effectiveness of their incident management program. These pitfalls include the ...

At Constellation research, we advise companies on tool selection, best practices, trends, and proper IT incident/crisis management setup for the cloud era so you can be ready when it happens to you.

In other words, effective incident management is as much a culture shift as it is a tooling concern. If management incentivizes you to hide your incidents, then that’s what you will do.

The National Incident Management System (www.nemaweb.org), released by the Department of Homeland Security, has major implications for the fire service and inter-agency operations.