Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

Luna AI Receptionist Luna AI answers, routes, and filters inbound calls automatically, offering natural, emotionally intelligent responses ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

CPKC foresees July return to normal service after a botched computer system cutover on former Kansas City Southern.

W.C. Bradley Co., the parent company of leading outdoor cooking brands Charbroil, Oklahoma Joe's, and Pit Boss has successfully launched an AI-powered platform within its Customer Care Center, ...

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into ...