Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Amazon.com Alibaba and Temu’s parent, PDD Holdings were among the e-commerce stocks falling on Wednesday, even after the U.S. Postal Service said it would resume accepting all inbound parcels from ...

The post office announced Tuesday that it would no longer accept parcels from China, Hong Kong after the U.S. imposed an additional 10% tariff on Chinese goods ...

"For over a year at Georgetown Hyundai, Syntheia has managed our inbound calls, providing 24/7 support and ensuring we never miss a call. Syntheia has truly elevated our customer experience, setting ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Table below shows selected stops and planned service. For a complete stop list, with links to all stops for stop details and real-time vehicle predictions, please visit Stops/Description section of ...

Extra Muni Metro Subway Service from 8 p.m. Tuesday to 2 a.m. Wednesday Extra Owl Service from 10 p.m. Tuesday to 5 a.m. Wednesday ...

In a dual move designed to boost the moribund travel retail sector, the government yesterday announced it will halve airport patent fees from April 2025 and remove the two-bottle inbound duty-free ...