TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings.

TCN promises immediate access to the latest TCN Operator platform, facilitating seamless scalability. With a commitment to ...

Amazon.com, Inc.'s Q1 '25 earnings shine with AWS and ads growth, yet tariff challenges loom. Click for how AI investments & ...

Q1 2025 Earnings Call Transcript May 1, 2025 Twilio Inc. beats earnings expectations. Reported EPS is $1.14, expectations ...

The contact centre is a mine of precious data, which when captured and channelled in the right places, provides a blueprint ...

Zocdoc, a platform for scheduling and booking doctor’s appointments, has launched a voice AI agent called Zo to book ...

Historically, supporting after-hours care has been a significant challenge for healthcare practices. Whether it’s hiring additional staff to manage after-hours patient calls or addressing messages and ...