A survey by Perceptyx found that 53% of public-facing workers have recently encountered customers who were verbally abusive, ...

In order to compare the two, it’s important to figure out just how to judge the quality of a self-driving system.

Navigating the workplace can be tricky, especially when dealing with a difficult coworker. Learn how to manage these situations effectively without compromising your productivity or peace of mind.

Finance leaders struggle to determine generative AI’s costs and benefits, but there are suggestions on how to tackle the problem.

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

At the heart of a four-pronged strategy to improve results at Canada’s biggest telecom company is ‘fibre, fibre, fibre’ ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

In an era where everything is just a click away, on-demand services like fuel delivery apps are getting huge success. Fuel ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

ABU DHABI, 26th September, 2015 (WAM)--The Securities and Commodities Authority (SCA) has issued a decision on dormant client accounts held at brokerage firms, obliging these companies to convert ...