Ten years ago, the ICT Association of Uganda (ICTAU) was a small, volunteer-run organization with limited capacity. It had one staff member, a working board, and little visibility among ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Chhattisgarh Minister OP Choudhary on Sunday said that Nava Raipur is emerging as one of the best capital cities in the ...

Incoming Vice-Mayor Tomas Osmeña vowed to support the Business Process Outsourcing industry by ensuring the presence of a dedicated transport system, work-study facilities, and addressing safety ...

He calls it “the big one.” Incoming Cebu City Vice Mayor Tomas “Tommy” Osmeña laid out his plans for a dedicated “work-study” ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.

Planning & Zoning Commission meeting, the commissioners heard several applications including the proposed project at 63 South ...

Data confirms that Indians are among the most overworked people globally. According to the International Labour Organization (ILO), India ranks among the top five countries where employees work more t ...

Amazon will shrink its corporate workforce as it expands the use of generative AI and AI agents to automate white-collar ...

What if single mothers could work, live, and raise their children together under one roof, all while employed in the BPO ...

This is where KPO stands apart. From process to judgment BPO is built on repeatability. Contact centers, finance operations, ...

The Supreme Court is in the homestretch of a term that has lately been dominated by the Trump administration’s emergency appeals of lower court orders seeking to slow ...