Marriott boss Anthony Capuano outlined his vision to transform the Fortune 200 company from a traditional hotel group into an ...

Li Hawkins, managing director of Insight Out Consultancy shares her opinion. Revolutionising hospitality with a single source ...

OK, so the factors are the state of the economy; the understandable emphasis on attracting younger and more tech-savvy clientele; hotel owners ... but apparently is the guest services fulfilment ...

Table notes: Customer results based on a September-October 2024 online survey of 11,984 energy customers among the general public. Customer score: based on satisfaction and likelihood to recommend.

The leaked dataset contained nearly 25 million records of hotels’ customer data. Sample of the leaked data. Image by Cybernews. It was not possible to determine exactly which company was responsible ...

But the 19th century hotel, which was also visited by celebrity chef and restaurateur Rick Stein over the Hogmanay period, was keeping tight lipped about the big spenders. Its spokesman said ...

A hangry guest hankering for a late dinner at a luxury hotel whipped up a discussion about the absurd state of the hospitality industry after receiving a “horrific” room service meal delivered ...

Today, Product Genius, an AI-powered customer engagement platform, is transforming how hotels interact with guests. By offering instant answers to any in-room question, routing service requests ...

This remarkable achievement underscores the hotel’s dedication to showcasing ... It is worth noting that the Intent to Recommend survey is a key metric within the Marriott Group, gauging guest ...

Police found the hotel guest inside a room in the luxury Aman New York on West 57th Street and Fifth Avenue around 1:45 p.m., the sources told The Post. A 32-year-old man was found dead from ...