The PUC found that service and sales complaints increased nearly 98% over the last 2 years. The PUC says that could be because of layoffs. Xcel Energy's contact center budget in 2024 was 5% below ...

In its response, the tax agency said steps it has taken “to drive forward improvements to customer experience” following the deep dive include running a series of insight events on customer impacts ...

Handling Complaints as A Plumbing Contractor. With your process in place, you also need a consistent approach to dealing with any complaint. Typically, whoever answers the complaint should take ...

Great customer service typically results from effective listening, ... Attentiveness simply means that you are mentally and emotionally present in the midst of handling a customer complaint.

Customer complaints are bound to happen when running a business. Handling these customer grievances effectively is crucial, not only for maintaining a good relationship with the complaining ...

“I worked customer service at a theme park and with the price of admission and food, people expected everything about their day to be absolutely perfect,” says Joann L. of Orlando, Florida.

“Across review sites, it's common to have 1-star reviews by customers complaining about poor customer service,” he told us. “These ‘revenge’ review posts can be emotionally charged.

On TikTok, customer service isn’t always that serviceable. Budget airline Ryanair has 1.8 million followers on the app, thanks to its practice of responding sassily to passengers.