Customer complaints—inevitable, sometimes frustrating, but also a goldmine of insights. No eCommerce business is immune. Orders get delayed. Products arrive damaged. Billing errors happen. And ...

Customers who left electronic tips were not informed of the policy for the house to take the tips. Tipsy Bean owner says she will return tips to employees ...

Other funds with significant consumer complaints were those managed by Equity Trustees (5.08 per 10,000 customers), Mercer (4.89), LGIASuper (4.84) and AustralianSuper (4.76).

Instead of a one-size-fits-all solution, customer service representatives were trained to assess each complaint on a case-by-case basis, considering the customer’s purchase history and preferences.

Mabasa emphasises that all business employees, not just sales staff, should be trained in complaint resolution. “Customers might approach anyone in your store or business with a complaint ...

Customers can expect enhanced protection across all financial institutions and all the products they offer Read more at straitstimes.com. Read more at straitstimes.com.

Guidelines to Teaching a Session; Behaviour Change Approaches; Barriers to ... LEAP complaint handling is a method of dealing with customer complaints in a way that is respectful, effective, and ...

The Australian Securities and Investments Commission is taking TelstraSuper to court claiming it failed more than 200 times to respond to customer complaints quickly enough or adequately – the ...

The consumer watchdog said Stellantis Australia “acknowledged … concerns that its staff may not have properly understood the company’s consumer law obligations when dealing with customer ...

Customers of two Deutsche Bank units have lodged a surge in complaints with Germany's consumer protection agency, the advocacy group said on Monday, as the banking giant scrambles to make good ...