Riveon Mental Health and Recovery urges people experiencing mental health crisis to contact the Suicide and Crisis Hotline which has been updated over the last few years. In a nationwide effort, ...

SSA Commissioner Frank Bisignano says the agency will roll out new tech and provide better customer service to beneficiaries ...

Eliminating the injury center would be akin to pulling firefighters off the scene while the fire is still burning.

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...

Comparing GEICO vs. Farmers for your car insurance? Check out our side-by-side look at these two big names in auto insurance.

Now I will turn the call to Noah to go over some key Q1 metrics and highlights. Noah Kauffman: Thank you, Kent. Hello, everyone. It's a pleasure to speak with you today. Let me share several ...

Wells Fargo will layoff 221 employees in Salem and close its call center on Hawthorne Avenue SE, the company announced. In a letter to city and state officials, Wells Fargo leadership said it ...

Authorities said four people were injured when a car bomb exploded outside the American Reproductive Centers clinic in Palm ... should serve as a wake-up call for all fertility facilities ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

p><p>The debate over call center jobs seeping to Asia is a national one, and several other states have debated proposals similar to Noels. Last year, New Jersey unplugged a customer service hotline in ...