Pulse stars Willa Fitzgerald and Colin Woodell talk about what it’s like to stretch their empathy muscles playing emergency ...

And empathy mapping can help. But not just your own goals. Sure, you need to know that this empathy mapping exercise has a purpose. And like every business class ever taught you, your goals should be ...

There are two main ways to approach a situation like this, either with sympathy or empathy. Having sympathy for someone means you feel sorry for them and their predicament. On the other hand ...

And it all starts with a framework for using empathy. Lija Hogan Customer Experience Consultant, UserTesting @lijahogan Lija Hogan is the customer experience consultant at UserTesting. She previously ...

Empathy is a social process by which a person has an understanding and awareness of another's emotions and/or behaviour, and can often lead to a person experiencing the same emotions. It differs ...