We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Customer satisfaction ranking according to J. D. Power and Associates, a global marketing-information-services firm. For more details on other Power Platform solutions developed at T-Mobile, see this ...

In fact, research found that 63 percent of managers said that it was difficult for them to initiate a difficult conversation with a direct report because they felt nervous about doing so ...

Today, customers know more than ever before. They have access to customer reviews via social media, use self-service resources to educate themselves on products and services, and are well-versed on ...

By monitoring customer sentiment as conversations are occurring, your agents and their managers can spot problems arising before they get serious and quickly modify the interaction to improve things.

The evaluation criteria for power customer service work are customer satisfaction evaluations, and improving customer evaluation scores is an important indicator of ensuring the quality of power ...

Use these customer service phrases to respond to difficult people. Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled ...

This article is published as part of Community Care’s Choose Social Work Campaign, to support students and newly-qualified social workers with areas of practice they might find challenging.It presents ...

It takes a positive, professional attitude and understanding your customer's needs to turn a difficult situation into a win. New Haven Register Logo Hearst Newspapers Logo Skip to main content ...

On Your Mind Difficult talks spike anxiety. Learning conversations can help. Two-way discussions and a strategy used by mediators can lead to better outcomes ...