If you want to be understood, you have to tailor your messaging to your audience. These tips will make your conversations more productive.

Let’s face it, no-one likes confrontation. It’s natural to want to avoid dealing with difficult issues but learning to handle conversations head-on can transform teams – and prevent a culture of ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

"From being cursed at on the phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in all fields deal with difficult customer interactions," said Emily ...

If you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

Dreading that next networking event? Transform empty chit chat into truly meaningful conversations using the TALK Method.

Darlin Tillery is a Newsweek reporter specializing in Life and Trends, focusing on the latest societal shifts. Based in North Carolina, Darlin covers a range of trending topics, from viral online ...

For our second conversation, we bring together two Israelis who have been involved in past peace talks. What do they think of Donald Trump’s plan?

Kathryn McKee and her hiking partner huddled in the darkness, waiting for a search team to make its way through subzero ...