Athean is a new artificial intelligence (AI)-driven prospecting and engagement platform aiming to transform how sales teams ...

In defining its platform, Walmart is beholden to no one and can quickly integrate the latest LLMs to maintain its competitive advantage. Inherent in the design decision to seek platform independence ...

Agentic AI may still be rare—but Salesforce’s Agentforce 3 is already redefining what intelligent automation at scale could ...

Enterprise data management (EDM) is the framework organizations use to manage data across systems, teams and workflows. It ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

That evolution reflects a broader market trend: the traditional boundaries between UCaaS and CCaaS are fading. Buyers no ...

To the average observer, such platforms may appear to be simple workflow automation tools. To the enterprise platform ...

Due to the convergence of data, AI, and analytics technologies, MarTech is moving quickly toward embedding CDP capabilities within broader CX solutions.

At a Salesforce conference for its customers on Wednesday, Chief Marketing Officer Ariel Kelman showed a slide during a ...

Proprietary commerce isn’t a trend. It’s the future-proof foundation of modern business. Own the data. Own the message. Own ...

Insight7's Call Evaluation platform is now available. Teams looking to improve sales performance, customer experience, or QA that drives coaching and continuous improvement through smarter call ...

Insight7's Call Evaluation platform is now available. Teams looking to improve sales performance, customer experience, or QA that drives coaching and continuous improvement through smarter call ...