The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

To the average observer, such platforms may appear to be simple workflow automation tools. To the enterprise platform ...

At a Salesforce conference for its customers on Wednesday, Chief Marketing Officer Ariel Kelman showed a slide during a ...

With our Customer Engagement Platform, we combine the AI, generative AI, cloud and deep telecom expertise from both Amdocs and Microsoft to deliver a robust, telco-grade solution. We’re thrilled to ...

A Data Management Platform (DMP) is a centralized system used to collect, store, organize, and analyze data from multiple sources. It is primarily used in digital marketing to segment audiences, ...

AEP and the applications it powers—Adobe Real-Time Customer Data Platform, Adobe Journey Optimizer, Adobe Customer Journey Analytics and Adobe Mix Modeler—have seen revenue grow 50% year-over ...

Adobe unveiled major innovations that define Customer Journey Orchestration ... AEP and the applications it powers—Adobe Real-Time Customer Data Platform, Adobe Journey Optimizer, Adobe Customer ...

Adobe unveiled major innovations that define Customer Journey Orchestration ... AEP and the applications it powers—Adobe Real-Time Customer Data Platform, Adobe Journey Optimizer, Adobe Customer ...

Expanded its customer base by 21x, with nearly 10% of Fortune 500 companies becoming customers in the past year alone. Top organizations across retail, finance, consulting, healthcare, insurance, ...

such as a data warehouse or Customer Data Platform (CDP). The primary goal is to create a unified and standardized database that enhances data accessibility and usability. Data Propagation: Data ...