The survey also highlighted issues with communication. Many insurers received poor ratings for keeping customers updated on their claims’ progress. NFU Mutual led the pack with four stars, while Aviva ...

A $14 billion Houston deal has been challenged on antitrust grounds. Here's what it could mean for antitrust activity under ...

The Federal Trade Commission filed 2 Robinson-Patman suits at the end of the Biden Administration. RPA suits penalize ...

An Orlando auto parts business claims to be AAA Approved, but some customers question if it's even a real company. One ...

In today’s story, the customer is wrong about the garbage pickup schedule, and he’s so annoying that the customer service rep ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

The company in charge of looking after children in Reading is conducting learning and guidance for social workers in an effort to improve services and reduce complaints. Brighter Futures for ...

Out of all of that, the majority of your customers will be happy with the service the agent provides, but as in any organisation, the odd thing does go wrong, and what is really important about a ...

ABU DHABI, 26th September, 2015 (WAM)--The Securities and Commodities Authority (SCA) has issued a decision on dormant client accounts held at brokerage firms, obliging these companies to convert ...

Jason Ellsworth is in the process of being canceled, but Republican leadership said Monday that won't divert their investigation into what they characterized as an "illegal" deal. Ellsworth ...

This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so Virgin Media would have to pay up if it found in your favour.

The first thing to do when there is a product complaint is to defuse the anger ... working between both the mill rep and the client-and how to deal with legal issues, should it come to that.