Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Speaker 1: Thanks. Speaker 2: Thanks a lot. Speaker 1: (TO AUDIENCE) The best way of dealing with a customer in this situation is to try and build towards a compromise. Even if it's an issue that ...

Active listening implies paying attention to customers’ complaints and following up ... the response (i.e., using empathetic words). When dealing with highly aroused consumers on social media ...

Tesla was dealing with up to 2,000 complaints cases a week from customers over issues around driving range after it set up a secret team to shut down complaints, Reuters reported as part of an ...

In this article, I will outline the key actions and considerations for firms when dealing with customer complaints. Upon receiving a complaint, the individual within the business responsible for ...